Refund policy

At Oishi Bruu, we want your shopping experience to be smooth, transparent, and stress-free. This shipping policy outlines everything you need to know about how your order is processed, packed, and delivered — so you always know what to expect.

Order Processing

  • All orders are processed within 3–10 business days (excluding Sundays and public holidays).

  • Orders placed after 5:00 PM will be processed the next business day.

  • During peak seasons or high-volume periods, processing times may be slightly extended — but we’ll always keep you informed.

Shipping Charges

  • Shipping costs are automatically calculated at checkout based on your location and chosen delivery method.

  • Delivery timelines may vary depending on the courier partner, location, or any unforeseen delays.

Free Shipping

We offer free shipping on qualifying orders:

  • Wholesale Orders: Free shipping on orders above 25 kg

  • Retail Orders: Free shipping on orders above 5 kg

Order Tracking

Once your order is dispatched, you will receive an email containing your tracking ID.
You can use this ID to track your shipment on the courier partner’s website in real-time.

Delivery Delays & Support

We make every effort to ensure your products reach you fresh and in perfect condition.
If your order hasn’t arrived within the expected timeframe, please contact us at:

📩 brewmaster@oishibruu.com

Please ensure that your shipping address is accurate during checkout to avoid failed or delayed deliveries.

International Shipping

We proudly serve customers worldwide!
Please note:

  • Customs duties, taxes, or additional charges (if any) are not included in product or shipping costs.

  • Delivery timelines may vary based on customs clearance procedures.

At Oishi Bruu, we’re committed to delivering freshness, quality, and a worry-free experience every time.

🔄 Return & Exchange Policy

We want you to love every Oishi Bruu product you receive. In the rare event that something isn’t right, we’re here to help. Please review our return and refund guidelines below.

Eligibility for Returns

You can request a return if:

  • The product delivered is damaged, defective, or incorrect

  • The return request is raised within 7 days of delivery

  • The product is unused, unopened, and in its original packaging

We cannot accept returns for:

  • Perishable items such as fresh mushrooms (unless damaged or defective upon arrival)

  • Products that have been opened, used, or tampered with

  • Items purchased during clearance sales, special deals, or promotional discounts

How to Request a Return

To initiate a return:

Email or call us with the following:

📩 brewmaster@oishibruu.com

Please include:

  • Order Number

  • Reason for Return

  • Photos of the product (mandatory)

Return Approval

Once we review your request, we will notify you whether your return is approved.
If approved, you will receive instructions on how to ship the item back.

Refund Policy

Refunds are offered under the following conditions:

  • If the product is out of stock for more than 5 working days after your purchase

  • For eligible returned items after we receive and inspect the product

Refund Method

Refunds will be processed to your original payment method within 5–7 business days after approval.

In some cases, we may offer:

  • Store credit, or

  • A replacement product

Return Shipping Costs

  • If the return is due to our error (damaged, defective, wrong item), and inspected as such, we will cover the return shipping cost.

  • For all other return reasons, the customer is responsible for return shipping fees.

At Oishi Bruu, your happiness matters to us. If you need help with anything — from order queries to product concerns — we’re always here to assist.